Support and Copyright Policy for IndiB Skincare

Effective Date: March 2025

At IndiB Skincare, we are committed to providing the best possible support and ensuring that the intellectual property associated with our website and products is protected. This document outlines our support policy and the copyright terms for our website, www.indibskincare.com, in compliance with UK legislation.

1. Support Policy

IndiB Skincare strives to offer excellent customer service. Our support policy outlines how we assist customers with product inquiries, orders, and other related matters.

1.1. Contacting Support

If you need assistance or have any questions about our products, services, or website, please contact our customer support team through one of the following methods:

• Email: contact@indibskincare.com

• Phone: [Insert phone number]

• Online Contact Form: [Insert link to contact form on website]

Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM (GMT), excluding public holidays.

1.2. Order Inquiries and Support

If you have any questions or concerns about your order, including the status of your order, delivery issues, or payment-related inquiries, please reach out to us as soon as possible. We aim to respond to inquiries within 24 hours on weekdays and 48 hours during weekends or holidays.

1.3. Returns and Refunds

We offer a 14-day returns policy for unopened and unused products. To request a return or refund, please follow the instructions on our Returns & Refunds Policy page or contact our customer support team.

1.4. Product Issues

If you experience any issues with our products, such as dissatisfaction, allergic reactions, or defects, please notify us immediately. We may request a photo or further details to assess the situation. Depending on the circumstances, we will offer a refund, replacement, or other appropriate solutions.

1.5. Product Information

While we strive to ensure the accuracy of product descriptions, ingredients, and other information on our website, please note that manufacturers may occasionally update or change product specifications. We advise checking the product packaging for the most accurate information.

2. Copyright Policy

IndiB Skincare respects the intellectual property rights of others and expects users of our website to do the same. The content on our website is protected by copyright laws, and any unauthorized use of our intellectual property is prohibited. Below, we detail the copyright terms relating to the content provided on www.indibskincare.com.

2.1. Ownership of Content

All content available on our website, including but not limited to text, images, logos, videos, product descriptions, graphics, and design elements, is owned by IndiB Skincare or used under license. This content is protected by copyright, trademark, and other intellectual property laws in the UK and internationally.

2.2. Limited License

You are granted a limited, non-exclusive, and non-transferable license to access and use the content on www.indibskincare.com solely for personal, non-commercial purposes. This includes browsing products, reading articles, and using the website’s features. You are not allowed to:

• Reproduce, distribute, or display any part of the website without permission.

• Use the content for commercial purposes without our written consent.

• Modify, adapt, or create derivative works from the content.

For any requests to use our content for commercial purposes, please contact us at contact@indibskincare.com.

2.3. Trademarks

The name "IndiB Skincare," the IndiB Skincare logo, and other marks used on our website are trademarks or registered trademarks of IndiB Skincare. These trademarks are protected by UK and international trademark laws. Unauthorized use of any trademarks or logos on our website is prohibited.

2.4. User-Generated Content

If you submit reviews, comments, or other user-generated content on our website, you grant IndiB Skincare a worldwide, royalty-free, irrevocable license to use, display, and distribute the content. By submitting content, you confirm that:

• You hold the necessary rights to the content.

• The content does not infringe upon the rights of any third party.

• The content is not defamatory, offensive, or unlawful.

We reserve the right to remove or edit any user-generated content that violates these terms or is deemed inappropriate.

2.5. Copyright Infringement

If you believe that any content on our website infringes upon your copyright, please notify us immediately with the following information:

• A description of the copyrighted work that you believe has been infringed.

• A description of where the allegedly infringing content is located on our website (including a URL or a specific page).

• Your contact information, including name, address, phone number, and email address.

• A statement that you have a good faith belief that the use of the content is not authorized by the copyright owner.

• A statement that the information provided is accurate to the best of your knowledge, and you are authorized to act on behalf of the copyright owner.

Please send this information to contact@indibskincare.com. We will investigate the claim and take appropriate action in accordance with the Digital Millennium Copyright Act (DMCA) and UK copyright law.

3. Customer Responsibilities

As a user of our website, you are responsible for:

• Ensuring that your use of the website does not infringe any copyright or other intellectual property rights.

• Complying with all applicable UK laws and regulations when using our website.

• Refraining from using our website in any manner that may disrupt or interfere with its operation.

4. Limitation of Liability

IndiB Skincare does not guarantee that our website or services will be error-free or uninterrupted. We are not liable for any loss or damage arising from the use of our website or the inability to access it. This includes, but is not limited to, any issues related to data loss, virus infections, or unauthorized access to your personal information.

5. Changes to the Support and Copyright Policy

We may update or amend this Support and Copyright Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.

We encourage you to review this policy regularly to stay informed about how we handle support and intellectual property matters.

6. Contact Information

For any questions regarding our support or copyright policies, or if you need assistance with any matter related to our website or products, please contact us:

IndiB Skincare